Terms and Conditions

Terms & Conditions

Last updated: 17 September 2025
Operator: SheaByNature Skincare Ltd (“we”, “us”, “our”)
Address: 4 Victorian Crescent, Doncaster, DN2 5BW, United Kingdom
Phone: +44 7572 668922
Email: chinwe@sheabynature-skincare.co.uk

1) Using this website

By using our site or buying from us, you agree to these Terms & Conditions and our Privacy Notice. We may update these terms at any time by posting a new version here.

2) Orders & pricing

  • Your order is accepted when we email confirmation or dispatch the products.

  • Prices may change at any time; the price you pay is the price shown at checkout.

  • If we spot an obvious pricing or description error, we may cancel and refund the order.

3) Delivery

  • Delivery options and charges are shown at checkout.

  • We aim to dispatch promptly; delays outside our control (e.g., carrier issues) don’t create liability, but your statutory rights remain.

4) Your legal right to cancel (distance sales)

  • For most online purchases you can cancel within 14 days of receiving the goods, for any reason.

  • Tell us you’re cancelling (email is fine). You then have 14 days to return the goods. We can withhold the refund until we receive the goods back or you provide proof of return.

  • Returns must be in original condition. Hygiene exception: for sealed skincare/cosmetic items, once unsealed we cannot accept returns unless faulty.

  • If you chose a more expensive delivery option, we’ll refund only the standard delivery cost.

Return address: 4 Victorian Crescent, Doncaster, DN2 5BW, United Kingdom

5) Faulty or not as described

You have rights under the Consumer Rights Act 2015.

  • If a product is faulty, you have a 30-day short-term right to reject for a full refund. After 30 days, we can repair/replace first; if that fails, you may be due a refund or price reduction.

6) What you can’t do

Please don’t misuse the site (e.g., introduce malware, scrape content, infringe IP, or breach applicable laws). We may suspend or end access if these rules are broken.

7) Intellectual property

All site content (text, images, logos) is owned by or licensed to SheaByNature Skincare Ltd. Don’t copy or reuse without permission.

8) Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any rights you have as a consumer. Otherwise, we’re not responsible for: loss of profits, data, or any indirect or consequential loss, to the extent permitted by law.

9) Privacy, data & cookies

We process personal data in line with UK GDPR and the Data Protection Act 2018. See our Privacy Notice for what we collect, why, how long we keep it, your rights, and how to contact us or the ICO.
We use cookies/analytics consistent with the E-Commerce Regulations; details are in our Cookie section.

10) Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the non-exclusive jurisdiction of its courts.