Privacy Policy

SheaByNature Ltd
4 Victorian Crescent, Doncaster, DN2 5BW
Email: shop@sheabynatureskincare.co.uk
Phone: +44 7572 668922

Effective Date: 18th Sept 2025

Introduction

At SheaByNature, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you shop with us online.

Information We Collect

We may collect the following personal data when you interact with our store:

Name, billing and delivery address
Email address and telephone number
Payment details (processed securely via Shopify or your chosen payment provider – we do not store card details)
Order history and preferences

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your order or account
Send updates, promotions, or newsletters (only if you opt in)
Improve our products, services, and website

Sharing Your Information

We only share your information with trusted third parties such as Shopify, payment providers, and delivery companies, in order to fulfil your orders.
We do not sell or rent your personal data to third parties.

Your Rights under GDPR

If you are based in the UK or EU, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (where legally possible)
Object to or restrict certain types of processing
Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at shop@sheabynatureskincare.co.uk.

Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined above or as required by law.

Cookies

Our website uses cookies to improve your browsing experience and to track site performance. You can manage cookies through your browser settings.

Security

We use appropriate technical and organisational measures to protect your personal data. All payments are processed securely through Shopify and recognised payment providers.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: