Shipping, Returns & Refunds
SheaByNature Ltd
4 Victorian Crescent, Doncaster, DN2 5BW
Email: shop@sheabynatureskincare.co.uk
Phone: +44 7572 668922
Effective Date: 18/09/2025
Shipping
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All products are handmade in small batches to ensure freshness.
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We aim to ship orders promptly, but in some cases we may need to prepare a fresh batch, which could cause a slight delay. If this happens, we will notify you.
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Shipping costs depend on your destination and will be shown at checkout.
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Please provide your full address and country to avoid delays.
Returns
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You may return items within 14 days of receipt if they are unused, unopened, and in their original packaging.
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Returns must be authorised by email before sending items back.
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For hygiene reasons, opened skincare products cannot be returned unless faulty or damaged.
Refunds & Exchanges
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Once returned items are received and inspected, refunds will be issued to your original payment method within 7–10 working days.
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Shipping costs are non-refundable and return shipping is at the customer’s expense (unless the item is faulty).
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Damaged or incorrect orders must be reported within 48 hours with photos. We will arrange a replacement or refund.
For any questions email shop@sheabynatureskincare.co.uk