Shipping, Returns & Refunds

SheaByNature Ltd
4 Victorian Crescent, Doncaster, DN2 5BW
Email: shop@sheabynatureskincare.co.uk
Phone: +44 7572 668922

Effective Date: 18/09/2025

Shipping

  • All products are handmade in small batches to ensure freshness.

  • We aim to ship orders promptly, but in some cases we may need to prepare a fresh batch, which could cause a slight delay. If this happens, we will notify you.

  • Shipping costs depend on your destination and will be shown at checkout.

  • Please provide your full address and country to avoid delays.

Returns

  • You may return items within 14 days of receipt if they are unused, unopened, and in their original packaging.

  • Returns must be authorised by email before sending items back.

  • For hygiene reasons, opened skincare products cannot be returned unless faulty or damaged.

Refunds & Exchanges

  • Once returned items are received and inspected, refunds will be issued to your original payment method within 7–10 working days.

  • Shipping costs are non-refundable and return shipping is at the customer’s expense (unless the item is faulty).

  • Damaged or incorrect orders must be reported within 48 hours with photos. We will arrange a replacement or refund.

For any questions email shop@sheabynatureskincare.co.uk